Bazingga⚡ Grievance Officer

Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 · Last updated: August 20, 2026

Grievance Officer

Name	Nikhil Rasul
Designation	Grievance Officer, Bazingga
Email	grievance@bazingga.app
Working language	English

Please write “Grievance” in the subject line so your complaint is routed correctly.

What you can raise with us

Content or behaviour on Bazingga that you believe breaks our rules or the law.
Content that infringes your rights, including impersonation of you.
Non-consensual or sexually explicit imagery of you, including morphed or artificially generated images.
Child sexual abuse material, or any risk to a child. These are treated as the highest priority and acted on immediately.
A decision we made about your account — for example a removal, block or suspension — that you want reviewed.
Any concern about how your personal data has been handled.

How to complain

Email grievance@bazingga.app with:

Your name and a contact email.
What happened, and where in the app (username, chat, or Moment).
Screenshots or other supporting detail, if you have them.
What outcome you are asking for.
A statement that the information you have given is accurate.

You can complain from anywhere. You do not need a Bazingga account to contact us.

How quickly we respond

We acknowledge your complaint	Within 24 hours of receiving it
Non-consensual or sexually explicit imagery, including morphed images	Removed within 24 hours of a valid complaint
Certain other categories set out in the Rules	Resolved within 72 hours
All other complaints	Resolved within 15 days, and we tell you the outcome and the reasons
Child-safety reports	Acted on immediately, ahead of everything else

If you are not satisfied

If you disagree with our decision, reply to us and ask for it to be reviewed — explain why, and we will look at it again. Users in India may also escalate to the Grievance Appellate Committee established under the Rules, at gac.gov.in.

A note on what we can and cannot do

We can act on content and accounts on Bazingga. We cannot act on content hosted somewhere else. If something may be a crime, please also report it to your local police — we will cooperate with lawful requests from the authorities.

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